Terms of service
Last Updated: February 24, 2026
These Terms of Service (“Terms”) govern your use of the Derma Roller Philippines website and your purchase of products from Derma Roller Philippines (the “Company,” “we,” “us,” or “our”). By accessing our website or placing an order, you agree to these Terms.
If you do not agree, please do not use our website or purchase our products.
1. Policy References and Agreement
These Terms work together with, and incorporate by reference, the following policies:
- Shipping Policy (Local and International)
- Refund, Return, and Warranty Policy
- Privacy Policy
If there is any conflict between these Terms and the policies above, the more specific policy will govern for that topic (for example, refunds follow the Refund, Return, and Warranty Policy; shipping issues follow the Shipping Policy).
2. Legal Age and Responsible Use
By purchasing from the Company, you confirm that you are of legal age and that you understand the products require proper use and hygiene.
For minors (under 18), purchase and use must be supervised and approved by a parent or legal guardian.
Where minors are permitted, the parent/guardian assumes responsibility.
You agree that you are responsible for:
- Proper handling, hygiene, and following the instruction manual
- Checking contraindications and known sensitivities or allergies
- Your personal skin condition and how you use the products
3. Medical Disclaimer and Results
The Company’s products and content are for general skincare use and education. They are not intended to diagnose, treat, cure, or prevent any disease.
Results vary by individual and depend on factors such as skin condition, consistency, technique, aftercare, and sensitivity. The Company does not guarantee specific outcomes.
If you have an existing skin condition, active infection, severe irritation, or are unsure if a product is suitable for you, consult a licensed dermatologist or healthcare professional before use.
4. Orders, Payment, and Order Changes
4.1 Order Accuracy
Customers are responsible for ensuring their order details, address, and contact information are correct at checkout.
4.2 Order Changes
Order changes or corrections are only possible before an order is packed or dispatched. Once an order is processed for dispatch, changes, cancellations, or address edits may no longer be possible.
If your order is a manual or assisted transaction that requires payment confirmation, any updated or corrected order details must be submitted within the Company’s stated processing window for that transaction.
4.3 Payment Confirmation
For purchases made on our website, payment confirmation is handled through Shopify and payment providers. For manual or assisted transactions (if available), the Company may require proof of payment through official Company channels.
4.4 Pre-Orders and Backorders
Some items may be offered as pre-order or backorder. Estimated dispatch dates are provided as guidance and may change due to supplier delays, courier constraints, or operational factors beyond the Company’s control.
If a customer wishes to cancel a pre-order, cancellation is only possible before the order is processed for dispatch. Once an order is packed or dispatched, cancellations are no longer allowed and the Refund and Shipping Policies apply.
The Company may ship orders partially when appropriate, or hold shipments until all items are ready, depending on the order and operational feasibility.
5. Product Purchase Conditions
Certain products may have purchase conditions or limitations to protect product quality, safety, and fair access. For example, some items may be available only through bundles or limited quantities.
The Company reserves the right to:
- Refuse, limit, or cancel orders that violate stated purchase conditions
- Cancel orders suspected to be placed for unauthorized reselling, policy abuse, or fraud
6. Shipping and Delivery
Shipping timelines and delivery outcomes depend on courier operations and, for international orders, customs processing. The Company’s Shipping Policy governs:
- Processing and delivery estimates
- Courier handling, tracking, and delivery status
- Customs clearance, duties, taxes, and return-to-sender outcomes
Courier tracking updates are the primary reference for shipment status.
6.1 COD Refusal, Failed Delivery, and Return-to-Sender
For Cash on Delivery (COD) orders, customers must be available to receive and pay for the parcel at delivery. If a parcel is refused, repeatedly missed, returned to sender, or fails delivery due to incorrect address or lack of customer response, outbound shipping fees remain non-refundable and reshipment fees may apply.
Accounts with repeated COD refusals or failed deliveries may be restricted from future COD transactions or purchases, at the Company’s discretion.
6.2 Delivered or Attempted Delivery Status
If courier tracking shows “Delivered,” “Received,” or “Attempted Delivery,” the customer agrees to coordinate with the courier first for investigation and resolution. The Company may assist by providing tracking details and documentation when available.
Claims of “not received” may require additional verification such as delivery location confirmation, geotagged photo verification, or other reasonable evidence. The Company reserves the right to deny or contest claims that conflict with courier tracking or delivery proof.
7. Returns, Refunds, Replacements, and Claims
All returns, refunds, replacements, and claims are governed by the Company’s Refund, Return, and Warranty Policy.
Key points:
- Hygiene-sensitive items are generally not returnable for change of mind
- Claims require strict proof and must be filed within the stated claim window
- Shipping-related situations such as return-to-sender, refusal, customs holds, or abandoned parcels follow the Shipping Policy
The Company may request verification and supporting proof and may reject claims that do not meet policy requirements.
8. Warranty Terms
Warranty coverage applies only to eligible products and only when purchased through the Company’s official channels, subject to proof of purchase and verification.
Consumables and hygiene-sensitive products are not covered by warranty once opened, except for verified defects or fulfillment issues upon arrival, subject to proof requirements and claim window.
Warranty decisions and resolution options (troubleshooting, repair, replacement) follow the Company’s Warranty Policy.
9. Pricing, Promotions, and Errors
Prices, promotions, bundles, freebies, and product availability may change without prior notice.
If there is an obvious pricing or listing error, the Company reserves the right to:
- Correct the error
- Cancel the order and issue a refund where appropriate
- Offer the customer the option to repurchase at the corrected price
9.1 Coupon Abuse and Promo Stacking
Promotions, discount codes, and vouchers may be subject to limits, including but not limited to minimum spend, expiration dates, product exclusions, and one-time use rules.
Unless explicitly stated, discount codes may not be combined or stacked. The Company may cancel or adjust orders that apply promotions in a way that violates stated rules or results from system or pricing errors.
The Company reserves the right to refuse, revoke, or disable discounts for suspected abuse, including repeated misuse, bulk buying for unauthorized reselling, or manipulation of promotions.
9.2 Freebies, Bundles, and Substitutions
Freebies, bundle inclusions, and promotional items are offered while supplies last and may be changed, substituted, or discontinued without prior notice. Substitutions may be made with items of similar value when necessary.
Freebies are not convertible to cash, are not refundable, and do not affect refund computations unless required by applicable law.
10. Fraud Prevention and Abuse
The Company actively monitors suspected fraudulent, abusive, or bad-faith transactions and claims.
The Company may take reasonable actions, including:
- Verifying orders and claims using records, tracking, delivery confirmations, and documentation
- Rejecting incomplete or inconsistent claims
- Submitting counter-evidence through courier or platform dispute systems where applicable
- Canceling orders, restricting service, or refusing future transactions for repeated abuse
10.1 Chargebacks, Payment Disputes, and Investigation
If a customer files a chargeback, payment reversal, or “unauthorized transaction” dispute, the Company reserves the right to submit evidence to the payment provider or platform, including order details, customer communications, packing records, delivery confirmations, courier tracking, and any proof required under Company policies.
Before filing a chargeback, customers agree to contact the Company through official support channels to attempt resolution. Claims that are inconsistent with courier tracking, delivery proof, or Company records may be contested.
The Company may restrict future transactions from accounts associated with repeated chargebacks, dispute abuse, or fraudulent claims.
10.2 Online Security, Unauthorized Access, and Fraud
The Company takes reasonable measures to secure its website and systems. However, no online platform can guarantee absolute security. By using the website, the customer acknowledges that online risks may exist, including phishing, spoofed accounts, unauthorized access attempts, and malicious third-party activity.
The Company is not responsible for losses, delays, or damages caused by third parties, including but not limited to:
- Phishing links, fake websites, or impersonation accounts pretending to be the Company
- Unauthorized access to a customer’s email, phone, device, or social media accounts
- Fraudulent payment confirmations, edited receipts, or unauthorized transactions initiated outside official checkout channels
- Customer sharing OTPs, passwords, or account access with others
Customers are responsible for safeguarding their accounts, devices, and payment credentials, and for ensuring they are transacting only through the Company’s official website and verified official channels.
If suspicious activity is detected, the Company may suspend processing, cancel an order, request identity or payment verification, and refuse fulfillment until verification is completed. The Company may also submit evidence to payment providers, couriers, or platforms and pursue remedies available under applicable Philippine law for fraudulent activity.
The Company reserves the right to pursue remedies available under applicable Philippine law in cases involving fraud or material misrepresentation.
11. Marketplace Orders and Platform Rules
Orders placed through Shopee, Lazada, TikTok Shop, or other platforms are subject to the platform’s checkout, shipping flow, return and refund rules, and dispute process.
Customers must file platform-related disputes through the platform order center. The Company may submit evidence and counter-evidence where applicable.
Warranty support after a platform return window may be handled by the Company only if the purchase can be verified through official platform records and the claim meets Company policy requirements.
12. Intellectual Property
All trademarks, logos, product images, videos, manuals, instruction guides, and website content are owned by the Company or used with permission.
You may not copy, reproduce, distribute, republish, or commercially use Company content without written consent.
13. Limitation of Liability
To the fullest extent permitted by applicable law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of business, or reputational harm.
To the extent permitted by law, the Company’s total liability for any claim related to an order will not exceed the amount paid for the product(s) giving rise to the claim.
Nothing in these Terms limits rights that cannot be lawfully limited under applicable consumer protection laws.
14. Company Rights
The Company reserves the right to:
- Cancel, refuse, or limit transactions that violate these Terms or Company policies
- Refuse service for suspected fraud, abuse, harassment, or repeated policy violations
- Update product offerings, content, and policies as needed
15. Governing Law and Dispute Resolution
Exclusive Venue
To the extent permitted by law, the parties agree that any dispute arising from these Terms shall be filed exclusively in the proper courts of Makati City, Philippines.
Where legally permitted, disputes will first be attempted to be resolved through good-faith communication with the Company.
16. Severability
If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.
17. Updates to These Terms
These Terms may be updated from time to time without prior notice. The version posted at the time of order applies to that order.
18. Contact
For questions about these Terms or any policy concerns, contact:
Email: sales@dermarollerphilippines.com