Privacy policy

Last Updated: February 24, 2026

Relles International, OPC doing business as Derma Roller Philippines (the “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit our website, place an order, contact us, or interact with our services.

By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website.

1. Scope

This Privacy Policy applies to:

  • Visitors to our website

  • Customers who place orders through our website

  • Customers who contact us through our official channels (email, messaging, social media)

  • Customers who submit reviews, testimonials, photos, videos, or other content

2. Information We Collect

2.1 Personal Information You Provide

We may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order details and purchase history

  • Customer support messages and inquiry details

  • Reviews, testimonials, and other content you voluntarily submit

2.2 Payment Information

Payments are processed through secure third-party payment providers. We do not store complete payment card details. Payment providers may collect and process payment data according to their own policies.

2.3 Automatically Collected Information

When you use our website, we may collect:

  • IP address

  • Browser type and device information

  • Cookies and similar tracking technologies

  • Website usage data (pages visited, time spent, clicks, referrers)

3. How We Use Your Information

We use personal data for legitimate business purposes, including to:

  • Process and fulfill orders, including delivery and customer support

  • Communicate about orders, shipping updates, and service-related messages

  • Respond to inquiries, concerns, and warranty or claim requests

  • Improve website performance, customer experience, and product offerings

  • Send marketing communications if you opt in, and allow opt-out anytime

  • Detect, prevent, and investigate fraud, abuse, or unauthorized transactions

  • Comply with legal, regulatory, accounting, and tax requirements

  • Protect the Company’s rights, customers, and operations

4. Sharing and Disclosure of Information

We do not sell or rent your personal data.

We may share data only as necessary with:

  • Service providers that help operate our business (e-commerce platform, payment processors, couriers, customer support tools, email/marketing tools, analytics, fraud prevention), including but not limited to those we may use from time to time

  • Shipping and logistics partners to deliver orders and provide tracking

  • Advertising and analytics partners for performance measurement and retargeting (where applicable)

  • Legal or regulatory authorities if required by law or to protect rights and investigate fraud

  • Business transfers if we undergo merger, acquisition, restructuring, or sale of assets, subject to applicable privacy laws

5. International Data Transfers

If you are located outside the Philippines, your data may be transferred to and processed in the Philippines or other countries where our service providers operate. We take reasonable steps to ensure appropriate safeguards and security consistent with this Privacy Policy and applicable law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functions (cart, checkout, security)

  • Remember preferences and improve user experience

  • Analyze site traffic and performance

  • Support advertising and measurement, including retargeting where applicable

You can manage cookies through your browser settings. Disabling some cookies may affect site functionality.

7. Customer Photos, Testimonials, Reviews, and Marketing Consent

Customers may voluntarily submit content to the Company through reviews, direct messages, email, interviews, surveys, livestreams, events, or other official channels. This may include photos, videos, written testimonials, voice recordings, or similar content (“User Content”).

7.1 Permission to Use Submitted Content

By voluntarily submitting User Content to the Company, the customer grants the Company permission to use, reproduce, publish, display, edit (for clarity, length, and formatting), and distribute the User Content for legitimate business purposes, including marketing, advertising, product education, customer support, and promotional materials. This may include use on the Company’s website, social media pages, marketplaces, email/SMS campaigns, and advertisements.

7.2 Before-and-After Content

If a customer provides progress photos or before-and-after comparisons, the Company may use them only when voluntarily submitted and when permitted by applicable laws and platform rules. The Company may crop or obscure identifying details to protect privacy.

7.3 Privacy Protection

The Company will not intentionally publish sensitive personal information (such as phone numbers, home addresses, government IDs, or private medical information). Where appropriate, the Company may anonymize content by removing names, usernames, faces, or other identifying details.

7.4 Rights to Submitted Content

By sending photos, videos, or testimonials to the Company, customers confirm that the content is their own or that they have permission from anyone shown in the content to share it with the Company for review and marketing use.

7.5 Withdrawal and Removal Requests

Customers may request removal of User Content from the Company’s owned channels (such as Company website pages and Company social media accounts) by contacting sales@dermarollerphilippines.com and providing details or links to the content. The Company will review and take reasonable steps to comply. Content already shared, downloaded, reposted, or republished by third parties or platforms may not be fully removable.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, warranty handling, dispute resolution, fraud prevention, and compliance with legal, accounting, and tax requirements.

When retention is no longer required, we securely delete, anonymize, or de-identify the data, unless we are legally required to keep it longer.

9. Security Measures

We implement reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No system is perfectly secure, so we cannot guarantee absolute security.

10. Your Rights (Philippines)

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws, you may have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion or erasure, subject to legal and legitimate business purposes

  • Object to processing in certain circumstances

  • Restrict processing in certain circumstances

  • Request data portability where applicable

To exercise your rights, contact: sales@dermarollerphilippines.com

Subject: Data Privacy Request

We may verify your identity before processing requests.

11. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us so we can take appropriate action.

12. Breach Notification

If a data breach occurs that may compromise your personal data, we will take reasonable steps to:

  • Investigate and mitigate the incident

  • Notify affected individuals when required and appropriate

  • Provide guidance on protective steps you may take

  • Notify relevant authorities in accordance with applicable law

13. Philippine Privacy Law Compliance

This Privacy Policy is intended to comply with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission (NPC). Where applicable, we also follow other Philippine laws relating to consumer protection, electronic commerce, and record retention.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes means you accept the updated policy.

15. Contact

For privacy questions or requests, contact:
Email: sales@dermarollerphilippines.com